At ALLUNDERNEATH, we want you to be fully satisfied with your purchase. If there is any issue with your order, we are here to help.
To ensure a smooth process, please record a clear unboxing video when opening your parcel. This video is required if you receive a damaged, defective, or wrong item. In case of a damaged parcel, please contact us immediately after receiving it and make sure to keep the security flyer and receipt intact, as they will be needed for verification along with your order number.
If you face any issue, contact our support within 48 hours of receiving your order and share your unboxing video, invoice, and clear pictures of the product. All items must be unused and in its original packaging to be eligible for exchange. The product will be exchanged with the correct/right product.
To request an exchange, email us at allunderneath@gmail.com with all required details.